Help Center
Find answers to common questions and get support for using DoTheyPay.
For Tradesmen
How do I write a review?
Go to the “Write Review” page, search for the business, and fill out the review form. You’ll rate payment reliability, communication, and job accuracy, plus provide payment timeline details.
What if the business I worked for isn’t listed?
Use the “Add Business” feature to add new businesses to our database. Once added, you can write a review for them.
What are elite reviewers?
Elite reviewers are trusted members with 20+ approved reviews. They get expedited approval for new business reviews and special badges on their profiles.
How does the payment timeline work?
Track exactly when you were paid with status badges: PAID ON TIME (green), PAID LATE (yellow), NON-PAYER (red), or STILL WAITING (orange). Include agreed payment terms and actual payment dates.
For Businesses
How do I claim my business profile?
Find your business listing and click “Claim This Business.” You’ll need to provide proof of ownership (business registration, utility bill, etc.) for verification.
Can I remove negative reviews?
No, reviews cannot be removed to maintain platform integrity. However, you can respond to reviews to provide your perspective and show commitment to improvement.
How do I respond to reviews?
After claiming your business, you can respond to reviews from your dashboard. Responses are public and help build trust with potential clients.
How can I improve my payment rating?
Pay invoices on time according to agreed terms, communicate clearly about payment schedules, and maintain good relationships with contractors.
General Questions
Is DoTheyPay free to use?
Yes, DoTheyPay is completely free for tradesmen to browse businesses and write reviews. Business owners can claim profiles at no cost.
How do you verify reviews are genuine?
We use moderation systems, elite reviewer privileges, and manual verification for new businesses to ensure review quality and authenticity.
What trade categories do you support?
We support 29 UK trade categories including Electricians, Plumbers, Builders, Roofers, Decorators, and many more specialised trades.
How do I delete my account?
Go to your Profile Settings and use the account deletion option. Note that reviews you’ve written may remain anonymised to preserve platform integrity.
Still Need Help?
Can’t find what you’re looking for? Our support team is here to help.